Terms and conditions

Company data:

Address: Bucharest, Sector 1, Diaconu Coresi Street, no. 53
Registration number: J40 / 9142/2010
Fiscal code: RO27427829
Legal representative: Gabriel Bornac, administrator
Email: contact@canadianpharmaceutic.com

General conditions:

The general terms and conditions are drawn up in accordance with the law on consumer protection based on the recommendations of the Romanian Chamber of Commerce and with the international e-commerce codes. The online store of our product (hereinafter referred to as "online store") is managed by CANADIAN FARMACEUTICALS SRL, the provider of e-commerce services (hereinafter referred to as "Seller").

By registering at the online store, the user receives a username that is the same as the email address and password that the user sets. The user name and password define and associate the user with the data entered. By registering, the user guarantees that he is an adult and that he is responsible for his actions.

By registering, the visitor becomes a user and obtains the right to buy. By buying a product, the user becomes a buyer. These 'Terms and Conditions' define the operation of the online store, the rights and obligations of the visitor, user and buyer as well as the relationship between the Seller and the user as a buyer of the products in the online store's offer.

Access to information

The seller is obliged to always make available to the user:

Seller identification data (especially the name and registered office of the company, as well as the unique identification code with which it is registered);
Contact data that allow the user to communicate quickly and efficiently with the Seller (e-mail address, telephone, etc.);
Information on the main features of the products or services purchased in the online store, including after-sales services and warranties;
Information about accessing products and services from the online store's offer;
The manner and terms of delivery of products and execution of services, in particular the place and time of delivery;
Information about the payment method;
Information about the validity of the online store offers;
Information about the period in which it is possible to cancel the offer and the conditions of cancellation;
Information about the return of the goods, and about what can be returned and how much the return costs;
Information about the complaints procedure, respectively the data of the Seller's contact person for communication with users.

Product offer, delivery term and taking orders

The offer of products in the online store, due to the nature of the online business, changes and updates frequently and quickly.
The delivery time of products that are in stock is a maximum of 7 days from order confirmation, sometimes for reasons beyond our control there may be small delays.

For packages weighing more than 2kg, we will contact you to communicate the value of the delivery fee.
The delivery fee on the Romanian territory has the same value regardless of the location.

Payment methods

The seller provides the user with the following payment methods for the products of the online store:
payment on delivery of products, in which case the online price is valid (see point 5.)


The sale price in the online store are valid for all users of the online store. The prices in the online store are displayed in LEI and contain VAT, unless otherwise specified.

VAT is calculated:

for food supplements and foods 9%
for cosmetics 19%

All prices displayed are the prices of the products and do not include the delivery fee (see points 3. and 10.). All prices are valid for orders placed online.
All prices are valid at the time of placing the order and have not set a deadline, the Seller reserving the right to change prices without notice.

Despite the Seller's enormous efforts to provide the buyer with the latest and most accurate information, the pricing information may be incorrect. In the case described in the previous sentence and in case the price changes during the order processing, the Seller has the following obligations:

To inform the user (buyer) about the new prices, the user (buyer) in this case has the possibility to change his order partially or totally, or to confirm the order with the new prices without additional costs;
To give the user (buyer) access to the order and at the same time must offer a solution for the benefit of both parties.

The buying process

Receiving the order. After receiving the order, the user (buyer) will receive by e-mail from the Seller an order confirmation message. From the receipt of the order confirmation message, the user (buyer) has one hour in which he can cancel the order without consequences. Except for the above cancellation of the order, the user (buyer), after receiving the order, can no longer change the content of the order. The user (buyer) always has available in the online store of the Seller, in his profile, information about the content and status of the order.
Order confirmation. If the user (buyer) does not cancel the order as specified in point 6.1., The order is processed. The seller, after receiving the order, checks the availability of the ordered products and confirms the order or rejects it based on a reason. The seller, in order to verify the accuracy of the data and the confirmation of the delivery address, can contact the user (buyer) by telephone at the telephone number communicated by the user. After confirming the order, the Seller communicates the delivery term to the user (buyer) by e-mail or telephone. The contract for the sale-purchase of the products ordered between the Seller and the user (buyer) is in this final stage (see point 7.).

Freight transport

The seller, within the agreed time, will prepare and send the ordered products, as well as an e-mail notification to the user (buyer). In the notification, the Seller will inform the user (buyer) about the return policy of the products and will provide the contact details of the person.

The right to cancel the order, return the products

The user (buyer) has the right, within 14 calendar days from the receipt of the order, to communicate to the Seller at the e-mail address contact@canadianpharmaceutic.com withdrawal from the sale-purchase contract, without indicating the reason for this decision. The term return of the products purchased from the Seller by withdrawal from the sale-purchase contract is considered cancellation. The only cost that the user (buyer) has to bear as a result of the cancellation is the cost of returning the products.

In any case of return of the products, they must be in the same condition, in the original packaging and box, with the labels intact, UNUSED, and together with all the documents that accompanied it (invoice, warranty certificates, etc.).
Products that show signs of wear or consumption, products customized according to customer requirements, products that show physical changes, blows, shards, scratches, shocks, products without the original packaging or with damaged packaging are not accepted for return.

In order to comply with the withdrawal deadline, it is sufficient to send the withdrawal communication before the expiry of the withdrawal period. The withdrawal period will expire 14 days after:

the date of delivery, ie the date on which you or a third party (other than the carrier) indicated by you, enter into physical possession of the product; or
in the case of several products that are part of a single order and delivered separately: (i) the last day on which you, or a third party (other than the carrier) indicated by you, take physical possession of the last product, or ( ii) if applicable, the date on which we announce that we can no longer deliver the ordered products; or
in the case of an order for the delivery of a product consisting of several lots or parts: (i) the date on which you or a third party (other than the carrier) indicated by you, take physical possession of the last lot or part, or (ii) the date on which we notify you that we cannot deliver additional lots or parts.

In order to exercise your right of withdrawal, you must inform us of your decision using the withdrawal form, which will be sent to you. After analyzing the withdrawal option, we will send you by e-mail the solution of the withdrawal request. Any withdrawal request received will be analyzed and resolved according to the applicable legal provisions depending on the type of products that are the subject of it.

Please note that food and cosmetics sold through the website, which are likely to deteriorate or expire quickly or cannot be returned for health protection or hygiene reasons and which have been unsealed by the consumer are exempt from to the right of withdrawal, according to the provisions of art. 16, lit. d and e from GEO 34/2014, updated.

In order to comply with the withdrawal deadline, it is sufficient to send the communication on the exercise of the right of withdrawal before the expiration of the withdrawal period.

If the withdrawal request is confirmed by us, we will refund the amount related to the products that are the subject of the withdrawal request we received from you, except for delivery costs no later than 14 calendar days from the date we are inform you of your decision to withdraw from this contract. We will make the refund by bank transfer, so in the return form you will need to fill in the bank account details.
The costs related to the return of the product / products that are the subject of the withdrawal request will be fully borne by you.

We reserve the right to defer the refund of the value of the products until the date on which we receive the products back or until the moment when you have provided us with proof that you have returned the products, the nearest valid date being valid.

The buyer has the right to opt only once for the return or replacement of a product. Repeated purchase will be considered abuse and the Seller has the right to block with immediate effect, temporarily or permanently, access to the account involved in abuse.

Intellectual property rights

Copyright and / or Rights on Industrial Designs
SC CANADIAN FARMACEUTICALS SRL is considered to be the author of this website. The photographs, texts, slogans, drawings, images, animated sound sequences or not, as well as all works integrated in this site are the property of S SC CANADIAN FARMACEUTICALS SRL or of third parties who have authorized SC CANADIAN FARMACEUTICALS SRL to use them. The models and works presented on this site are protected in accordance with the legal provisions regarding copyright and related rights, as well as the protection of industrial designs.

Reproductions, on paper or digital, of the above site and of the works and models reproduced therein are authorized provided they are intended for strictly personal use, excluding any use for advertising and / or commercial purposes and / or so as to comply with intellectual property laws.

Except as provided above, any reproduction, presentation, use or partial or complete modification of the website, regardless of the procedure or the medium, of the various works and models that compose it, without having previously obtained the authorization of at SC CANADIAN FARMACEUTICALS SRL, it is strictly forbidden and constitutes the crime of counterfeiting, which is punished according to the legislation in force.


The seller will deliver to the user (buyer) the ordered products within the agreed term. The Seller's contractual partners are the courier companies Fan Courier, DPD, GLS, UPS, TNT. The seller reserves the right to choose another delivery service, if with its help it provides more efficient services.
In case of purchasing products with mail delivery, the user bears the postage costs.


Our product website uses security measures against the loss, alteration or misuse of information under the control of the Company. In case of loss of information caused by "bugs" or errors of the software with which the website is designed and hosted, the company does not assume any responsibility.

Measures taken to ensure the security of personal data processing:
SC CANADIAN FARMACEUTICALS SRL. take all appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure or unauthorized access.

1. The users who have access to the database of personal information are only those designated by the company's management, each of them accessing the database with their own account name and password. All users are obliged to maintain the confidentiality of the data to which they have access, and at each end of the session in the database they will log out. If one or more users are revoked for various reasons, the access accounts are automatically suspended.
2. Users access personal data only for the performance of duties.
3. The computers from which the database of personal information is accessed are password protected, they have implemented up-to-date antivirus, antispam and firewall protection solutions.
4. The printing of personal data is performed only by users authorized for this operation and only for purposes required by applicable law.

Protecting minors

The seller, in the online store, does not accept orders from people he knows or suspects to be minors, unless they have the express consent of their parents or guardians. The seller in the online store does not offer free access to products and services harmful to minors.

The seller, without the express permission of their parents or guardians, will not accept any personal data regarding minors, and will not disclose to third parties data taken from minors, except for their parents and guardians. Any communication intended for minors will be appropriate for their age and will not exploit their confidence, inexperience or sense of loyalty.

User opinion and product review

The opinions, comments and reviews of the products offered by users or visitors, are part of the functionality of an online store and are intended for the user community.
The seller is not responsible for the content of opinions, comments and other product reviews that users or visitors have. The Seller reserves the right to verify and reject opinions, comments or reviews that contain obvious untruths, are misleading, offensive, obscene or that in the Seller's opinion do not offer benefits to other users or visitors to the online store. The seller is not responsible for the information regarding opinions, comments and reviews, and is exempt from the obligations arising from this information.

By expressing opinions, comments or reviews, the user or visitor expressly agrees to the terms of use and allows the Seller to make public in the media and the Internet, the texts or parts of their texts. The Seller reserves the unlimited use of the content of opinions, comments or reviews, and for any purpose that is in the interest of the Seller, including the publication of advertisements and marketing communications. The author of the opinions, comments or reviews declares and guarantees that he is the material and moral owner of the copyright of the written opinions, comments and reviews, and that these rights are transferred free of charge, definitively and indefinitely to the Seller.


The seller, through all efforts, will try to ensure accurate and up-to-date information in the online store, but product properties, delivery dates or prices can change so quickly that the seller fails to correct the information published in the online store in a timely manner. In this case, the Seller informs the user (buyer) about the changes and allows him to cancel or modify the order (see point 5.).

Although the Seller tries to provide exact images of the products sold in the online store, it is recommended that the images be treated as symbolic. Photos do not guarantee the properties of the products.

The seller, from the moment of delivering the package with the products ordered to the courier company, is no longer responsible for the physical damages, the destruction or loss of the package, the lack of the package, or if the package shows signs of opening. In these cases, the user (buyer) must file a complaint with the courier company. If the package is damaged, the user must return the package to the courier at the stage in which it was received, without adding or removing anything from the package, and complete a complaint. The seller, together with the courier company, will ensure the resolution of the complaint as soon as possible.

Complaints, litigation and enforcement

The seller complies with the legislation in force regarding consumer protection. The seller has established an efficient system for resolving complaints and a dedicated person, who, in case of problems, the user (buyer) can contact by phone or e-mail. In such cases, the user (buyer) can ask for help at the phone number: The user (buyer) can send complaints to the e-mail address contact@canadianpharmaceutic.com. The complaints procedure is confidential.

The seller, within 5 working days will confirm the receipt of the complaint and will communicate to the user (buyer) how long the procedure will take and will communicate in time the stage of the procedure. The seller will do his best to resolve any dispute amicably. If no amicable settlement is reached, any dispute shall arise

Seller and user (buyer) will be resolved by the competent courts in Romania. The seller and the user (buyer) mutually recognize the validity of the electronic communication (by e-mail) in court.
These Terms and Conditions and any dispute between the Seller and the user (buyer) are subject to Romanian procedural laws, and are not subject to the rules of private international law.
For all cases, as well as rights and obligations that are not included in these Terms and Conditions, the Law of Obligations, the Law of electronic commerce, the Law of personal data protection and the Law on consumer protection will apply.

Changes to the Terms and Conditions

The Seller, in case of modification of the regulation establishing the operation of online stores, data security and other areas that are related to the operation of the Seller's online store, and in case of change of its business policies, may change and / or complete these Terms and Conditions, and will inform users accordingly.

Each modification and / or completion of these Terms and Conditions enters into force and applies eight days after the publication of the amendments and / or completions. If changes and / or additions to the Terms and Conditions are necessary

Personal data is information that identifies a person: name and surname, email address or postal address, etc. SC CANADIAN FARMACEUTICALS SRL does not collect personal data unless you express your consent, for example when you order, when you register on our website or register at the newsletter.

Use and disclosure of personal data

SC CANADIAN FARMACEUTICALS SRL will use your personal data exclusively to honor your order and for technical reasons of managing the online store, to provide you with access to specific information, or to communicate with you. SC CANADIAN FARMACEUTICALS SRL will not disclose to third parties your personal data, except with your consent.

Freedom of choice

The information you provide to us is controlled by you. If you decide not to provide our company with your data, then you will not be able to access certain pages and functions of the site. Users who wish to withdraw or unsubscribe from the newsletter must send us an email at contact@canadianpharmaceutic.com. If your personal data changes (postal code, e-mail address, postal address, telephone number) please notify us of these changes at the e-mail address: contact@canadianpharmaceutic.com.

Automatic recording of information (non-personal data)

Whenever you access our website, general, non-personal information (browser users, number of visits, average duration of the visit, pages visited) is automatically recorded (not as part of the application). This information is used to measure the attractiveness of our web pages and improve their content and usefulness. The information about you is not further analyzed and is not disclosed to third parties.


Cookies are hidden documents temporarily stored on your hard drive and allow our website to identify your computer the next time you visit our website. We use cookies only to collect information on the use of our website.


SC Canadian Farmaceuticals SRL ensures the security of personal data. Your data is protected against loss, destruction, falsification, manipulation and unauthorized access or disclosure.


Minors should not transmit personal data without the permission of their parents or guardians. SC Canadian Farmaceuticals SRL will never knowingly collect personal data from minors and will not disclose them to third parties without their permission.

The right to information

If you have any questions about our privacy policies or how your personal data is treated, please feel free to contact us at: contact@canadianpharmaceutic.com.

At your request we will inform you - in writing and in accordance with applicable law - what personal data, if any, have been collected during your visit to our website.

Publication of changes

Any changes to our personal data protection policy will be posted on this page.
By using this site, the user agrees to the terms of the privacy policy.

The terms and conditions were adopted by the director of SC Canadian Farmaceuticals SRL, Gabriel Bornac, on 25.05.2018.